Frequently Asked Questions

4-Event is a comprehensive event management and e-ticketing platform that helps organizers create, promote, and manage events while providing attendees with a seamless ticket purchasing experience.

Creating an account and browsing events is completely free. Ticket buyers pay a small service fee, and organizers can choose from free basic listings or premium paid plans with additional features.

Yes, you need to create an account to purchase tickets. This helps us protect your purchases and provides you with a dashboard to manage your tickets and event history.

Currently, 4-Event is available in English and Arabic. You can switch between languages using the language selector in the navigation bar.

You can reach our support team through the Contact Us page, by email at info@4-event.fun, or by phone at +212 6 00 00 00 00 during business hours.

Click on the "Login" button in the navigation bar and select "Create Account". Fill in your details, verify your email address, and you're ready to start using 4-Event.

Click on "Login" and then "Forgot Password". Enter your email address, and we'll send you a link to reset your password. The link expires after 24 hours for security.

Yes, you can delete your account from your profile settings. Please note that this action is irreversible and will remove your personal information and booking history.

Log in to your account, go to "My Profile" from the user menu, and you can update your name, email, phone number, and profile picture there.

Absolutely. We use industry-standard encryption and security measures to protect your data. Please see our Privacy Policy for detailed information about how we handle your data.

Browse or search for an event, click on it to view details, select the number of tickets, choose your seat if applicable, and proceed to checkout. You'll receive your e-tickets by email immediately after payment.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, local bank transfers (CIH, Attijariwafa, BMCE), and CashPlus for selected events.

Tickets are delivered as PDF attachments to your registered email address immediately after successful payment. You can also access and download them from your account dashboard under "My Tickets".

Ticket transfer policies vary by event. Some tickets are transferable through your account dashboard, while others are non-transferable. Check the event details or contact the organizer for specific information.

First, check your spam folder. If you still can't find them, log in to your account and check "My Tickets". You can download them from there. If issues persist, contact our support team.

No, all fees are displayed transparently during checkout. You'll see the ticket price, service fee, and total amount before confirming your purchase.

Refund policies are set by event organizers and vary by event. If you're eligible for a refund, you can request it through your account dashboard. Refunds are processed to the original payment method within 5-10 business days.

Once approved, refunds typically take 5-10 business days to process, plus additional time for your bank to post the funds to your account (usually 7-14 business days total).

Yes, we use PCI-DSS compliant payment processing. Your full payment details are never stored on our servers - they're securely handled by our payment partners.

Check that your payment details are correct and that you have sufficient funds. If the problem persists, try a different payment method or contact your bank. Our support team can also assist you.

Use the search bar to enter your city or location, or browse events by category. You can also filter events by date, price, and location on the events page.

If an event is cancelled by the organizer, you'll receive an email notification with refund instructions. The refund amount will be processed automatically to your original payment method.

Create an account, then click on "Organizer Dashboard" in your user menu. You can submit your organizer application, and once approved, you'll be able to create and manage events.

Yes, after attending an event, you can leave a review and rating through your account dashboard. Reviews help other users make informed decisions.

You'll receive an email notification with the new date and time. Your tickets remain valid for the rescheduled date. If you can't attend, check the event's refund policy.

4-Event works best on the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.

Yes, 4-Event is fully responsive and works on smartphones and tablets. You can access all features through your mobile browser. A native mobile app is coming soon!

Slow loading can be caused by internet connection issues, browser cache, or high traffic. Try refreshing the page, clearing your browser cache, or using a different browser.

Cookies are required for login and booking functionality. Check your browser settings to ensure cookies are enabled. Most browsers enable cookies by default.

Take a screenshot of the error, note what you were doing when it occurred, and contact our support team. We'll investigate and resolve the issue as quickly as possible.